FAQ
Q: What's your MOQ?
A: For Smart bracelet watch series: 50-100PCS for trial orders (Original Packing product)
OEM MOQ: 1000 PCS do logo and Package (Can do adjustment according to situation)
For Audio Headphone Series: MOQ: 1000-2000pcs (Can do adjustment according to your order situation)
Q: How long Warranty?
A: All of our products enjoy 12 months warranty.
Q: How about the payment terms for bulk order?
A: 30% deposit before produce, balance paid before shipment.
Q: Can you put my brand name (logo) on these products?
A: Of course. OEM service is the most important part of our trade purpose.
Q: How much do I need to pay for your OEM service?
A: No need to pay extra cost for our OEM service. The OEM cost is already included in our prices. You just need to send your logo and artwork documents for us confirm.
Q What is the lead time of your products?
A: Sample Orders: About 1-3 working days (original samples) ; About 5-9 working days (OEM samples )
Small Trial orders: About 5-7 working days (According to item number and quantity)
Bulk Orders: About 20-35 Working days (According to item number and quantity, order needs, production situation at that time)
Q: How will you deliver my goods to me?
A: We always ship by air, sea or express. We will follow your idea to choose most suitable shipment ways for you.
We also cooperate with international expresses such as DHL UPS, FedEx, TNT to enable our customers get their goods rapidly.
Q: How long do I need to wait before my goods arrive?
A: 5-7 days for air transportation, 2-5 days for international express. 20-40 days for sea transportation.
Q: What is your product quality?
A: Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our quality according to AQL standard.
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